Provides a wide range of support
In addition to providing remote support via telephone, email, and chat, our main feature is that our butlers and housemaids can visit the site and provide direct support if necessary. With our unique know-how and network, we can also fulfill detailed requests and special arrangements that are difficult to handle at a regular concierge desk.
The seven main services
| Service | Outline | Main contents |
|---|---|---|
| Purchasing agent | Arrange and purchase all kinds of domestic and international products and services on behalf of customers. | From general products to rare items, auctions/limited sales, customized gifts |
| Procedure agency | Save time by taking care of complicated administrative procedures and housing management for you. | Support for various procedures in daily life, housing management, and procedures requiring qualifications |
| Reservation arrangements | Arrange all kinds of reservations, including restaurants, hotels, and transportation. | Restaurant, hotel, transportation reservations, and event ticket arrangements. |
| Various research | We thoroughly investigate the necessary information, such as real estate research and market research. | Real estate and personal property market research, travel inspections, and research in specialized fields. |
| Schedule management | Optimize and support the management of individual and family schedules. | Task management, ceremonial arrangements, travel and business trip plan management. |
| Supervision support | Monitoring family members living far away and support for those living overseas. | Regular communications, on-site visit reports, overseas business trips and study abroad support. |
| Emergency support response | Quickly respond to disasters and emergencies and support safety. | Securing evacuation destinations, arranging for medical institutions, and support for returning home and overseas evacuation. |
Purchasing agent
We arrange and purchase all kinds of products and services, both domestic and overseas, on your behalf.
– From general products to rare items
We handle not only everyday items, gifts, and luxury brand items that can be purchased in Japan, but also overseas-only and highly rare vintage items. We manage all the complicated procedures, such as foreign exchange, sales routes, and forwarding services, in one place.
– Auctions and limited sales
We work with trusted partners to purchase limited-edition collector’s items, lottery items, and art pieces that are only available at overseas auctions. We get the latest information in real time, both domestically and internationally.
Fully customized gift service
– We listen to the preferences and requests of the gift recipient, depending on the occasion, such as anniversaries, celebrations, and business scenes, and coordinate the entire process, including wrapping and message cards. We also arrange for delivery to the recipient’s home on your behalf.
Procedure agency
Save your precious time by taking care of the troublesome administrative procedures and arrangements.
– Various procedures in daily life
Examples: Contracts and changes to utility fees, various membership registrations, regular contracts with dry cleaning companies, etc. We will handle inquiries and create and submit application documents on your behalf.
– Maintenance and management of vacation homes and residences
Regularly check areas that are usually overlooked, such as utility bill payments, estimates and arrangements for renovation work, house cleaning and garden maintenance, and even arrange for contractors if necessary.
– Work with experts for tasks that require qualifications
We utilize our network to provide one-stop support for procedures that require qualified personnel such as lawyers, tax accountants, and judicial scriveners. We take care of complicated arrangements and document management all at once, greatly reducing your labor.
Reservation arrangements
We make best effort reservations for all genres, both domestically and internationally.
– Securing restaurants, hotels, and entertainment
We research famous restaurants and Michelin-starred restaurants in Japan and abroad, as well as popular and difficult-to-book accommodations, and propose and reserve them according to the customer’s desired date and purpose. We can also arrange special seats, secret courses, and VIP treatment.
– Arranging transportation
We arrange not only domestic and international airline tickets, bullet trains, taxis, limousines, and hire cars, but also special transportation such as private jets, helicopters, and luxury cruise ships. We can handle a wide range of needs, from emergency business travel to leisure use.
– Ticket and event related
We will arrange tickets for concerts, plays, sports events, theme park fast passes, and other difficult-to-secure tickets to suit your hobbies, preferences, and schedules as much as possible. Please feel free to contact us for group reservations when accompanying guests.
Various research
We thoroughly research the information you need. We not only conduct web and telephone surveys, but also on-site surveys.
– Real estate and movable property market research
When evaluating overseas resort properties or considering luxury condominiums and villas in Japan, we create detailed survey reports including location, security, and future prospects. We also communicate with owners and agents.
– Travel and leisure-related preliminary inspections
We check not only accommodations, tourist sites, and restaurants, but also travel routes and local access conditions. We conduct thorough research in advance to prevent trouble and create a more fulfilling itinerary.
– Specialty support
We collaborate with experts to provide a comprehensive range of appraisal information when considering investing in or collecting wine, art, etc., as well as cutting-edge information in the medical and healthcare fields. We also cover market research for new businesses.
Schedule management
Optimize your and your family’s busy schedules and prevent mistakes and omissions.
– Daily life and business task management
We handle everything from arranging appointments with clients to contacting them about dinner dates, and manage them efficiently using calendar integration and reminder functions. By acting as a secretary, we reduce the burden on our clients.
– Family event and wedding and funeral arrangements
We provide total support for children’s birthday parties, family gatherings, and wedding and funeral ceremony schedule adjustments. We also handle sending invitations, arranging venues, and preparing catering.
– Central management of travel and business trip plans
We centrally manage flights, hotels, and activities both domestically and internationally, and respond quickly when cancellations or changes are needed. We also smoothly adjust schedules to balance business and private life.
Supervision support
Regularly follow up on family members who live far away or important people who live overseas.
– Regular online contact and safety checks
We regularly check on the health and living conditions of your family members using telephone, chat, and web conferencing systems. If necessary, we will provide consultation regarding your health condition and daily life and suggest ways to deal with it.
– Detailed reports from on-site visits
Our concierges will personally visit your villa or family home when you are not there to check the condition of the building and the maintenance status of the facilities, and also meet and communicate with your family, and report promptly.
– Support during overseas business trips and studies
If your children or family members live overseas, we will work with local staff to support you, including following up on any problems caused by language barriers and cultural differences. You can rest assured in every aspect, such as transportation, securing means of communication, and responding to emergencies.
Emergency support response
In the event of a disaster or sudden trouble, we act with the highest priority to ensure safety and security.
– Arrangements for evacuation and safe places to stay
In the event of an emergency such as a disaster or war, we will secure a safe area and make a quick movement plan both domestically and internationally. We will use our special routes and networks to ensure safety as quickly as possible.
– Arrangements for medical institutions
In the event of a sudden illness or accident in your family, we will arrange hospitalization according to the symptoms, adjust hospitalization, and refer you to a specialist. Staff with nursing qualifications can accompany you to explain the condition and provide support.
– Assistance with returning home and overseas evacuation
In the event of a sudden situation that requires evacuation abroad, we will support you with all the procedures on site, including emergency arrangements for visas and flights. We will also provide a system that gives your whole family peace of mind, such as sending your luggage and transporting your pets.
These seven main concierge services are just examples. Our concierge service listens to the needs of each customer and provides the most tailored concierge service for each customer.
We will respond as flexibly as possible to requests that are not listed here, so please feel free to contact us.
Our unique strengths differ from regular concierge services
Dedicated concierge “deeply” understands customers
Unlike a general concierge desk, we assign a dedicated person to each customer and thoroughly understand their preferences, hobbies, and lifestyle. We always propose the optimal solution.
Direct support beyond phone, email, and chat
If necessary, our butlers, housekeepers, and other staff can visit the site and provide direct assistance. We provide “custom-made added value” that goes beyond simple remote support.
Advanced network and collaboration with experts
By utilizing special routes both domestically and internationally, we can also collaborate with a wide range of specialists, including lawyers, tax accountants, and medical professionals. By completing our services in one stop, we maximize the time and effort of our customers.
A reliable partner in times of emergency
In the event of a disaster or sudden problem, we can quickly respond to ensure safety and arrange medical care. We have a system in place to support customers on a global scale.
Tailor-made concierge service tailored to each customer
Our company’s Imacierge service listens to the needs of each customer and creates a fully custom-made concierge service that fulfills the customer’s wishes.
We create and propose service menus and systems that are not available at other concierge services.
Bring “peace of mind” and “comfort” to your life.
Butler & Concierge Japan’s concierge service works behind the scenes to enable wealthy customers to live their daily lives more richly and with peace of mind.
With a dedicated system and professional network, we can make special arrangements that cannot be made at a typical concierge desk, and meet detailed needs that cannot be covered by traditional services.
By leaving your busy daily life and complicated procedures to us, you will gain more time and peace of mind, and live a more fulfilling life.
If you are interested in Butler & Concierge Japan’s services, please feel free to contact us.
Our dedicated concierge will solve your problems and help you realize your dreams and requests.