Message from the Representative

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Thank you for visiting the Butler & Concierge Japan website.

Since our founding, Butler & Concierge Japan has combined the traditional profession of “butler” with the Japanese spirit and values of hospitality to provide unique services to wealthy and affluent customers from Japan and abroad. Our goal is not simply to provide luxury services, but to realize the happiness of our customers through “supreme hospitality” that accompanies their lives and resonates deep in their hearts.

Butler & Concierge Japan Inc.
President and CEO
Naoyuki Arai

The background of the founding of Butler & Concierge Japan and the thoughts on the job of a butler

The reason I started this business was because of a belief I had since childhood that “making someone else happy leads to my own happiness.”

No matter what kind of work it is, if you think thoroughly, 24 hours a day, 365 days a year, and devote yourself sincerely to someone, there comes a moment when a “job” that is merely a way to receive payment turns into a life’s mission. When I thought about what kind of job I could pursue this in, my answer was “butler.”

The job of a butler is not just to respond to customers’ requests, but to be deeply involved in their lives and sometimes to act beyond the customers’ thoughts and feelings. I believe that the essence of this job is the “bonds” that can only be realized by being close to the customer and becoming a part of their life.

Service that emphasizes customer service and loyalty

Our greatest feature is that we provide our customers with deep satisfaction and peace of mind through our “supreme hospitality.” However, our services are not based solely on high expertise and technology. Rather, our contribution to our customers and unwavering loyalty are the core of the value we provide.

To gain the trust of our customers, we need to not only provide detailed service on a daily basis, but also to be proactive and resonate with their values. We have built trust by not simply satisfying our customers’ needs, but by sensing their expectations and wishes and giving them form.

In addition, we are not a company that pursues expansion. This is because we believe that a large organization cannot handle the task of truly being close to each and every customer and building deep trust and bonds. I and the business manager are dedicated to understanding the situation of all customers, providing dedicated service like family while working closely with the butlers, concierges, and house maids in charge, and building relationships of trust.

A unique service based on “bonds”

“Bonds” are at the core of the services we provide. Our relationships with our customers go beyond that of a simple client and contractor; we aim to build family-like connections based on deep trust. We will do everything in our power to support our customers so that they can enjoy their lives with peace of mind and achieve their goals.

To build these “bonds,” each and every one of our staff members faces our customers with a sincere attitude and approaches their work with a high level of humanity and sincerity. As a result, our staff are not just professionals, but have earned the trust of our customers as indispensable partners in their lives.

The Mission of Butler & Concierge Japan

Our mission is to make people around the world happy through “supreme hospitality.” This mission is not just about providing physical support and luxury, but also includes the desire to create excitement and peace of mind that enriches life itself.

To achieve this mission, we will continue to evolve while also continuing to face each and every customer. No matter how much the times change, we believe that truly valuable service can only be achieved by being close to the hearts of our customers and building deep trust.

Lastly

Contributing to our guests through our work as butlers is also our own happiness. And in order to pursue that happiness, we are prepared to continue to improve ourselves every day.

We hope that the services provided by Butler & Concierge Japan will enrich our guests’ lives and serve as a catalyst for further expanding the happiness of our guests and their families.

We hope that you will continue to look forward to our efforts and provide your warm support.

Butler & Concierge Japan Inc.
President and CEO
Naoyuki Arai