Company profile

Item	Contents
Company name	Butler & Concierge Japan, Inc.
History	Established on 2/Feb./1987 Service provided from 7/Jan./2008
Main bank	Sumitomo Mitsui Banking Corporation (SMBC) SBI Sumishin Net Bank
Main business partners	Mitsubishi UFJ Capital Co., Ltd. Nihon Kotsu Co.,Ltd. JTB Corp. Recruit Co., Ltd. Nippon Life Insurance Company Google LLC etc. *) The butler, concierge and housemaid service business partners are not disclosed.
Representative	President and CEO Naoyuki Arai
Capital	¥ 5,000,000.-
Number of Employees	27 ( incl. Business Partnership )
consultant	Attorney　Mr. Leona Ohki ( LEO.UTD.GINZA.LAW ) Tax accountant　Mr. Yoshinori Nakayama（ Nakayama Tax Accountant Office ）
Eligible invoice issuing business registration number	T7011501013490
Corporate credit information reference number	Teikoku Databank Company Code : 960244441 D-U-N-S Number：692246398 National Tax Agency Corporation Number：7011501013490
Affiliated organization	Tokyo Chamber of Commerce and Industry
Main business	Butler service Concierge service Housemaid servive Lectures/Training service Wealthy business consulting service Asset management advisory service Children’s education service Kindergarten and elementary school entrance exams advisory service Butler/Concierge/Housemaid training school operation Private etiquette lessons for gentlemen and ladies Butler service in the metaverse Butler supervision and etiquette instruction for movies, TV shows, commercials, and other video productions Writing and supervision of publications such as magazines and books Life-related services All business related to the above
School operation	Butler School Japan Butler Academy Japan Professional Butler Academy
Tokyo head office	G1 building 7F, Ginza 1-3-3, Chuo-ku, Tokyo, JAPAN
Osaka satelite office	Daiyon building 9F-923, Umeda 1-22-4, Kita-ku, Osaka-city, Osaka pref., JAPAN
Contact us	info@butler-concierge.com

Directors

Mission statement

“Supreme hospitality” means thinking and acting thoroughly from the perspective of others, enabling them to feel a sense of happiness.

By practicing “supreme hospitality” through our business, we aim to expand its influence. If people around the world begin to think and act with others in mind, we believe conflicts and disputes will diminish, creating a happier world.

This is our purpose and mission.

Code of conduct

• Integrity
  We will always act with sincerity, humility, and dignity toward everyone.
• Mastery for Service
  We will continuously refine our character, knowledge, and abilities to better serve our clients and contribute to society.
• Customer as Our Family
  We regard our customers as cherished family members, prioritizing their needs in any situation and providing devoted, family-like service with care and understanding.

Vision

By 2030, we aim to be recognized worldwide as the leading provider of “supreme hospitality,” “supreme service,” and “supreme OMOTENASHI care,” setting the global standard for excellence in these areas.

Service policy

• Strict Confidentiality
  Client information is strictly managed under enhanced security measures. Confidentiality agreements are signed not only with our employees but also with all related business partners to ensure the proper handling of client information.
• Dedicated Representative System
  Dedicated butlers, concierges, or housemaids who are thoroughly familiar with the client will continuously serve the same client, ensuring smooth and consistent service.
• Service Review Implementation
  For highly specialized requests, experts review the service content to ensure the delivery of high-quality and seamless services.
• 24/7 Worldwide Service
  We provide services anytime, anywhere, based on the client’s needs and preferences.
• Fully Customized Services
  If a desired service is not on our standard menu, we create and deliver a fully customized service tailored to the client’s specific requirements.

Our features

• Proven Track Record of Responsible Assignments from Leading VIPs and Top-Tier Organizations
  Due to the nature of our business, we do not cater to hundreds or thousands of clients. However, we have a strong track record of being entrusted with highly responsible tasks by some of the world’s most prominent VIPs, government officials, top-tier companies, and organizations, as well as individual clients who demand high-level services. We have built deep, enduring relationships with these clients.
• Verified Staff and Rigorous Recruitment Standards
  All our employees, including executives and staff, are required to sign a lifetime confidentiality agreement upon hiring. Additionally, they must provide identification verification, proof of address, and two independent guarantors. Candidates must pass multiple interviews and demonstrate a strong spirit of service, pride, and responsibility in their work. Furthermore, they must exhibit sincerity, honesty, empathy, problem-solving skills, a high level of education, and extensive work experience to meet our stringent hiring criteria.
• Strict Confidentiality
  Client information is securely stored and rigorously managed with added security measures. As a privately held company, we are not obligated to disclose client names or partner information to any entities except regulatory authorities. Without client approval, we do not disclose client names verbally, in print, or in response to inquiries from media outlets or credit investigation agencies.
• Business Operations Focused on Customer Satisfaction
  As an unlisted, debt-free company, with 100% of its shareholders being executives and employees, we are free from external pressures for excessive profit-making. We prioritize customer and employee satisfaction by investing in employee education and creating a genuine customer-first approach in both management and service. To enhance customer satisfaction, we link the treatment of our representatives to the results of customer satisfaction surveys, ensuring that staff remain focused on delivering outstanding service.
• Comprehensive Corporate Support System
  Our service model does not rely solely on the dedicated butler assigned to each client. Instead, a support system consisting of a butler assistance team and a management team works in the background to ensure smooth service delivery at all times. Furthermore, rather than leaving operations entirely to the assigned representative, our management team regularly contacts or visits clients directly to ensure our services meet the highest standards of satisfaction.